Return Policy

If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order delivered during the week before Christmas.)

Important:

• To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.  
• Initial shipping charges cannot be refunded.  
• When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
• Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
• Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
• Contact us if you have any questions regarding your return at service@snowverb.com.au.

Please click Here to request a return/exchange.

Returns:

• If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
• We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
• All sales on big promotion (40%–80%) products, as well as products purchased with discount codes of 40% or more, are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount. 
• To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort. 

Exchanges:

• If you are exchanging your items, please make sure to send back any items you’re returning within 7 days of the request approval.
• We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
• Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. 
• A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.

Defective Items

If an item is received damaged or defective, please contact customer service immediately. No later than two business days.

Returned to Sender / Refused Packages

Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.