To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition.
- For clothing, unwashed with tags attached.
Cost for return/exchange?
- For Return: Original shipping charges are non-refundable, except for the defective items.
- For Exchange: Customer will be responsible for the return shipping cost, except for the defective items.
- A maximum of one exchange per item will be allowed. Customer will be charged for A$26.99 again for second exchange.
- No additional fees applied, like: Restocking fees.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, all returns will be credited back to your original form of payment within 1-3 business days.