If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
These fit me perfectly. I went by the size guide and it work well. These pants slipped right on with no problem. They are nice and warm, even during the most fierce australia winter weather. I recommend.
l
lia
I love these pants
Great snowpants for snowboarding, great quality with perfect placing of pockets and vents. More stylish than any other pants I've seen.
J
Jayne
Very nice product
The quality is amazing and its very stylish to put on. I love the oversized style and its comfortable to wear. Its been a really nice experience buying this product:)
C
Crane
Good snow pants!
These are really nice pants! They are not that bulky but enough that theyre not light on you. They were long enough for me and didnt let cold air up. I didnt use the pockets for my trip. They were comfortable and easy to move around in
Z
Zhang
Warm, comfy and perfect for the slopes
These snowboard pants are exactly what I was looking for. Theyre warm without being bulky, super comfortable to move in, and keep me dry even after a full day on the mountain. The fit is great, roomy enough for layering but still flattering.
I really appreciate all the pockets and the adjustable waist, which makes them practical and easy to customize. The quality feels durable, and I can tell theyll last me for many seasons.
