If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
These were perfect for my trip to CO. They kept me super warm in 30° weather. They are comfortable, fit true to size, and I like the elastic on the inside lining that helps keep snow out!
C
Clark
Good
Accurate fit, true to size. Needs more pockets
S
Strapajevic
Great value, super warm, well made!
I live and ski in Colorado. These are great ski pants. I have worn them skiing in temperatures near 0 at the base of the mountain, colder at the top. The price is fantastic. Lots of good pockets for storage, reinforced fabric on the inner leg, and a good zipper for expansion over boots. These pants are comfortable and come in an excellent range of sizes. They wash easily in your home washer. If you plan to spend any real time in freezing weather, these pants are great! Highly recommend!
G
Groundes-Peace
High quality, warm and comfy!
I bought these for a trip to Iceland in the winter, and they were perfect! Very functional, kept my outer layer dry. Easy to pull over your base layers. No stretch, great value for your money. Fit is good.
M
McKeon
Snowboard pants
The snowboard pants are nice and baggy to allow movement. They do a good job keeping me dry. If there was any request... I'd want more pockets.
