If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
These snowboard pants are exactly what I was looking for! Super baggy and comfortable, with plenty of room to move. They kept me warm and dry all day on the slopes, even in heavy snow. The pockets are super handy, and the style is on point too. Great fit, great insulation, and totally windproof. Would definitely buy again!
L
Li
Small was perfect
These fit. I am 52/136 pounds. I ordered a small because I was worried about the inseam being too long. I am so glad I did. These fit perfectly. They are comfortable. I even crouched down to test to see if I felt restricted and I didnt. The quality is amazing. I didnt get to wear them outside yet, but I can only imagine they will keep me warm. These are perfect. Would recommend.
Z
Zheng
I like the style
These pants are nice for snow sports and activities. They are comfortable and they fit well, plus they hold up well in the snow. I like the style a lot, too!
H
Herasimava
Great Fit
Super cute - I'm 5'5", 139lbs / 63kg, and I ordered a Medium. It fit perfectly, true to size, and the fabric feels amazing, high quality and durable - waterproof tested. Perfect for intense snowboarding!!
W
Wilson
Amazing product
Kept me safe, dry, and warm throughout all the tumbling and winter storms
