If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(50%-60%) products are final and cannot be returned or exchanged.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Purchased this for skiing. Kept me warm the whole day while staying outside in the cold. Totally recommend this product!
P
PATTY
Nice suits
Color is more of a mauve than pink
S
Sierah
Excellent customer service!
Gave five stars for the excellent customer service. The suits fit, but the suits run small. I only wanted to exchange the suits for a larger size and customer service was able to do that for me. They shipped them out quickly to me and I didn’t even have to return the pair that was too small. Haven’t worn them yet to determine the warmth and durability, but love the look of the set.
L
LGW
Perfect fit and performance
Awesome - fit, comfort and warmth.
C
Chibby
This suits is perfect!
This suits is waterproof and it really kept me warm on 40 degrees weather to the countries that I went!
