If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I really like these pants! The quality is solid, they fit just how I wanted—baggy but not clownish. Sadly, I procrastinated and didn’t get them in time for my snowboarding trip. Totally my fault, but they’ll be ready for next season. Can’t wait to try them on the slopes.
O
O’Neill
Good quality.
Experience ultimate comfort and stay warm and dry during snowboarding trips with these well-fitting pants. The pockets above knees provide convenient storage for your phone or other essentials, while the durable quality ensures long-lasting use. You won't regret buying these pants!
D
Desai
LOVE these pants!
These pants are incredible!! I’m 5’2” and 125lbs and ordered a size small. They cinch at the waist, are the perfect length, and the best oversize fit. The pockets are useful and not bulky. The waterproof material makes it so easy to keep them clean and looking nice. They are flattering but easy to move in, perfect for any activity! Would 100% recommend!
M
Mak
High quality
Very comfortable, nice and warm. Fit nicely. We ordered it last minute and they came in just in time.
D
Dempster
Comforable, light cargo pants
The material of these are so nice! They fit perfect!! Purchased them for an upcoming hiking trip and can't wait to wear them.
