If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Snow pants worked great. Sizing is accurate. We used them this weekend in a snowmobiling trip and worked well. Great buy .
P
Pridham
So warm and comfy!
I did not know how warm to dress to go skiing so I wore this and a thin thermal second skin and it was perfect. It repelled all the snow/water. It kept me warm all day. The snow didn't even stick to the pants, it just fell right off. Epic pants! ????
O
O’Neill
Good quality.
Experience ultimate comfort and stay warm and dry during snowboarding trips with these well-fitting pants. The pockets above knees provide convenient storage for your phone or other essentials, while the durable quality ensures long-lasting use. You won't regret buying these pants!
G
Gamble
These pants are warn and dry.
I love these pants. I have had them skiing and snowboarding about 4 times so far. I have had them out on my motorcycle and have worn them for snow shoveling.
They keep me nice and warm. Plenty of room for movement. I can fit my snowboard shorts and knee pads under them no problem. They stand up to wind very nicely and have kept my bottom dry when I am sitting in the snow.
S
Stewart
Warm, weather proof, great fit
My husband needed snow pants in a hurry and these were the right price. Well, not only were they the right price, they were the right fit, they were warm, and they stayed dry inside after hours of play. Highly recommend.
