If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Better than expected, super comfy & warm. I like that it had 2 very large pockets in the front to store items. I am 53 150 pounds, I ordered a large but should have gotten a medium. Still satisfied tho, I was able to wear layers of clothing underneath. I liked the style and color of the jacket.
G
Gebhardt
Great Jacket
I received the snow coat last week and I forgot to write a review. Im so happy with this jacket. Its a fashionable design. Beautiful jacket with pockets. Its waterproofing material but its much softer than other jackets I have. There is an inner tight layer at the bottom to prevent the wind blowing in. Were planning to Italy and Im going to bring it. Im 164cm and 55kg. I bought small size and fits perfectly. Highly recommend!
L
Lu
Warm, Stylish, and Totally Worth It!
I wore this jacket on a recent trip to the mountains, and it totally exceeded my expectations. First off this thing is WARM. I was out in below-freezing temps, snowboarding and chasing kids around, and stayed perfectly cozy the whole time.
The fit is flattering without being too tight, and I love that it still gives me room to layer underneath. Plus, the colors and pattern are so fun! I got so many compliments. Its nice to have a snow jacket thats not just functional but also actually cute.
Waterproofing held up great through hours in the snow, and I really appreciated all the pockets plenty of room for my phone, snacks, and ski pass. The hood fits over a helmet, and the inner lining is super soft.
If youre looking for a quality ski jacket thatll keep you warm, dry, and looking good on the slopes (or just in the snow with your kids), this ones a solid buy. Id definitely purchase again.
S
Sun
Great jacket for a great price
The jacket is great! I wore it out to the resort for snowboarding and found no problems with it at all. Its got great pockets and is very insulated. Im 52 and 180 lbs, I ordered a medium and it fit perfect with the exception that I carry weight in my hips so it was a little tight to zip towards the bottom. I would definitely recommend this jacket if you like the cute design and want something that comfortable and good for the snow.
J
Johnston
Wind proof
Best jacket for boarding it was cold windy last night n I was warm I did size large very comfortable love the color n style
