If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I am really happy with this purchase. They kept me warm and dry on snowboard trips.I went snowboarding and I sat on the snow and I did not get wet. The boot gaiters and elastic waist snow skirt ensure a perfect fit. The pants are very warm, great for cold days.
P
Page
Great for snowboarding and skiing!
Took these pants out on the mountain today, they worked great! Wind was very high and these pants made the wind unnoticeable! They are water proof and they held up well on the wet chair-lift seats keeping me dry! The straps and built in snow protection worked great to keep snow out of the pants even during a crash in the powder. Great snow pants!
C
Clark
Good
Accurate fit, true to size. Needs more pockets
Y
Yuliana
FIT IS PERFECT!
These snow pants are AMAZING. The sizing is so accurate it's like they were made just for me, just follow the chart. The color is super pretty as well! The warmth they provide and the water proof feature is downright the best. I WOULD buy again.
R
Rao
Very comfortable!
LOVE THESE! So comfortable and easy to get on and off. I am a little thicker through the thighs and butt and a thinner waist and these fit great everywhere. I am around 55 and am removing the waist protector because the pants sit pretty high on my waist. Seem well insulated and cant wait to try them out snowboarding!
