If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I really liked these ski pants. I had to reorder a small instead of medium because I think I am in between the two sizes, but feel like they run a touch on the baggy side. I went skiing recently and fell a few times. The pants kept me dry and didn't get to my next layer at all. It was also very windy, and the pants kept me warm. All I wore underneath were lululemon wunder under pants. The pants also fit perfectly over the ski boots and weren't too long (I'm 5'5''). Overall a great purchase and would highly recommend.
b
brianna
Eye catcher
Great pants! Leopard is pretty! Super unique —got tons of compliments on the slopes!
C
Cutcliffe
Perfect
These snowpants fit perfectly!! I'm pretty tall and these were exactly the length needed. Will be using again for the 2nd year. Kept me very warm in below zero weather.
M
Mengjia W.
Great buy
Very comfortable, nice and warm. Fit nicely. We ordered it last minute and they came in just in time.
S
Shaw
Would buy these snow pants again!
So impressed! The quality is wonderful -- they are so warm and well-made. I'm a size 6, 5'1" and I bought size small-- these are roomy enough to wear leggings underneath, but are so nice and warm, you might not need to. The waist is adjustable and elastic, which is nice for bending over and not having your backside exposed! The length is a bit long (I'm fairly short), but with boots on, it isn't a problem at all. I love the zippered pockets, too. All in all, and A+!!
