If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(50%-60%) products are final and cannot be returned or exchanged.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I love this suit. It's warm and has everything you normally get in ski pants and jacket. I was concerned about it being too tight, especially around the legs, because all the pictures were of skinny ladies. I'll see if I can add a picture after this. But to help others, my measurements are as below:
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Certified M.?.
I LOVE this suit, it’s warm & beautiful- I just went skiing for 9 hours in 18 degree weather and had no issue with warmth (of course I had hot chilly layering under as well) I will say the sizing is a little tricky so I recommend sizing up 1-2 sizes (I’m 5’5” 135lbs and generally fit into a small or sizes 2/4. I ordered medium after reading the reviews that it was snug on the legs but even the medium was too tight on my quads, barely went up and definitely wouldn’t allow for layering. The size L fit perfectly. So you may have to order two sizes to see which fits best and return the one that doesn’t. I got lots of compliments and felt great in this look! 10/10 recommend subject to the limited sizing
