Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoors
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(50%-60%) products are final and cannot be returned or exchanged.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
They will rip you off, they do not have a money back guarantee, so your research before you ever invest in this company. Mark my words you are making a mistake purchasing from them. They have not refunded my order in full, they purposely do not reply to your emails.
Save your money there is a much better product elsewhere and better customer service with dopeshow or montec
K
Katrina P.
DO NOT BUY THIS
I bought this for my son for Christmas 2021, it's January 16, 2022, and I'm processing a return already. He's worn it TWICE and the zipper disintegrated in his hand the 2nd time he tried to wear it! Also, I ordered an XL and was sent a L. You have been warned! If I could give it LESS than one star, I would! Don't waste your money! INCREDIBLY DISAPPOINTED!
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Caitlin P.
Right size Coat (XL) WRONG SIZE PANTS (XS)
Ordered a XL set and received an XL coat but XS pants. But on good not, I reached out that day and they instantly sent me new set. Just need to return the others. Overall, coat fits great and very Warm.
A
Angel K.
Slider body on zipper is poor quality and bends easily.
The slider body on the zipper was flimsy at best. It bent easily and came off the zipper track. Very disappointing.
