If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I really liked this product It is super soft, comfy, hot, water proof, worth the price and It has nice colors I definitely recommend this products to all skiers
G
Gray
Nice ski coat
My daughter works at a job where she has to go indoor and outdoors. The weather has just started with the snow and she has loved this jacket. It keeps her dry and warm when outside. The fit is perfect.
B
Batterham
Ski Jacket
Love this! Super cute on. The front pockets have zipper closure which is important to not lose things while active. Pockets are deep enough. Sleeves have Velcro to tighten on wrists.Waterproof - so you will stay DRY! I like the weight. Everyone has complimented it. Great purchase!
S
Shields
Works great!
This jacket is high quality! So far so good! Looks nice and fits nice. Has been good on cold days and bluebird days.
B
Brown
Looks cute
Well made and nice color contrast. Goes on over the head and is made of a water/weather resistant outer shell. Jacket is well insulated and warm but also light considering how well made it is. It's a good length.It's comfortable and looks good for skiing, snowboarding and general winter use. Overall- quality ski jacket.
